Susan McCuistion


daiOne, LLC

Susan McCuistion is a cultural practitioner and creator of Compassionate Diversity®, which integrates concepts from the fields of intercultural competence, emotional intelligence, leadership, science, and more into powerful tools for change. Compassionate Diversity®  uses three interrelated concepts - Comprehension, Connection, and Collaboration - to build resilience and inclusion in organizations and in our world.

Susan offers over 25 years of human resources speaking, consulting, and facilitating experience. She has spent the last 20+ years honing specialty skills in national culture and subculture and diversity best practices. In addition to helping many Fortune-500 clients develop their diversity and inclusion strategy, curriculum, and measurement plans, she has:

  • Designed and built diversity and inclusion learning solutions and strategies for global organizations.
  • Provided intercultural competency coaching to C-suite and senior leaders, helping them improve business efficiency and effectiveness through a better understanding of their approach to cultural commonalities and differences.
  • Developed and facilitated enterprise-wide cross-cultural competency training in North America, Asia, Europe, and Latin America.
  • Analyzed data, using her proprietary process, to provide companies with specific insights and recommendations for targeted improvement in their D&I initiatives.

Throughout her career, Susan has amassed a variety of credentials. In addition to being certified in multiple cultural tools and assessments, such as the Intercultural Development Inventory® (IDI) and Cultural Detective®, she is a HeartMath® Certified Resilience Coach and Facilitator. She served on faculty for IDI for 3 years, one as dedicated facilitator, working around the globe to certify IDI Qualified Administrators. She has presented at conferences and on webinars for The Conference Board and Human Capital Institute. Her quotes and insights have appeared in articles in The New York Times and for publications by the Society of Human Resources Management (SHRM).

Susan is founder and host of the innovative online conference, New Diversity SummitTM and a #1 Bestselling Business Author. On her Compassionate Business ConnectionsTM blog, she offers practical tips on how to create a more inclusive, compassionate, and resilient workplace.

Susan holds a Master of Science degree in Statistics from the University of Nevada, Las Vegas. She is an enrolled member of the Oneida Nation.

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